Angels policies
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We have made some changes to our privacy policy so that we comply with the new data protection regulations, coming into force on the 25th May 2018.
These changes do not effect the way we handle your information, it just makes it much easier for your to find out how we use it. Keeping your data safe and secure at all times is our number one priority.
You do not need to do anything, we just need to make you aware the policy has changed and that you have access to it if you wish to find out more.
Please read our new policy below and if you have any questions or wish to discuss or alter any of your information we hold on file, please give us a call on 01795 583355 or email us at: angelssheerness@hotmail.co.uk
Who we are:
Angels Hair Ltd is based at 3-5 High Street, Sheerness, Kent, ME12 1NY.
In this privacy policy references to ‘we’ or ‘us’ or ‘our’ refer to Angels Hair Ltd. This policy will explain what information we collect about you and how we use it.
The information we collect and how
At Angels Hair Ltd we take privacy seriously and only use the information we collect to provide our services. We do not share or sell the information we collect. At any time, you may request a copy of information we have recorded about you. You may also request we remove all identifiable information with respect to yourself. As a matter of course, we will delete your identifiable information if you have not undertaken business with us after 2 years.
For transparency, listed are the business services we provide and how each service uses the information we collect.
Hairdressing related services:
We request the minimum level of personally identifying information to run our business effectively. This is data you provide us directly, for example, your name and contact details. We will never obtain information about you indirectly from sources outside our business. We store notes with respect to services we undertake to ensure we maintain and exceed our level of service. For example, your treatment notes , chosen shades of hair colour, hair extension requirements, and hair treatments provided. We consider you have provided consent for us to store personally identifying information and information about your services based on your receiving services from us. Depending on the particular service(s) we are providing we may be required to ask questions related to your medical history. We will obtain your consent prior to storing information related to your medical history. Examples of medical data may be allergies, pregnancy or an injury that may impact our service. We need to ensure you are suitable to have some services that we offer, and need this information to ensure our services are insured.
Appointment confirmations and reminders:
We will contact you via phone, email or SMS to confirm appointments booked and remind you of upcoming appointments. We consider your having made the appointment as consent to undertake this activity but, if you want, you may opt-out at any time.
Appointment ratings and reviews:
After visiting us we may send you an email or SMS asking you to rate our services on our secure and private reviews platform to provide feedback. We consider your agreement and participation in the service as consent to undertake this activity but, if you want, you may opt out at any time.
Loyalty:
We consider becoming a member of our loyalty program as consent to send you emails related to the loyalty program but, if you want, you may opt out at any time.
Marketing:
We will not undertake phone, mail, email or SMS marketing without you first providing consent for us to do so. Our marketing campaigns are automated and use rules based on services and products purchased and information we collect from you. For example, we may send marketing campaigns related to your birthday, and other special days like Valentine’s Day and Christmas. You may change your marketing preferences at any point and opt out of receiving marketing material at any time.
Where we store your data:
All of your information is stored on our salon software programme ‘Ovatu’. We use a lap top computer and mobile devices in the salon to run ‘Ovatu’. The software has a pin password which is accessible by certain authorised members of staff. Each client has their own online record which stores only contact details as agreed by each client plus any previous upcoming appointment details. We do not keep any paper copies of your notes or contact details.
Do we share your information?
We will not share your information with anyone outside of Angels Hair Ltd, except for any information inputted in to our online system ‘Ovatu’ who are fully compliant with GDPR.
You may contact us by email at angelssheerness@hotmail.co.uk, or by post at 3-5 High Street, Sheerness, Kent, ME12 1NY or by phone on 01795 583356 to:
• Request a discussion about our Privacy Policy.
• Request information we have stored about you.
• Request we remove all identifying information about you.
• Make a complaint – If you believe we are not handling your data correctly you have a right to complain . If you are unhappy with our response you should then contact ICO (Independant Commisioner’s Office) by contacting them or using the following web page https://ico.org.uk/concerns/
Complaints procedure:
All self employed hair stylists at Angels work on a contractor basis and therefore any issues regarding services provided via self employed stylists should be made directly to the stylist concerned and not to Angels hair salon. Full details of all self employed stylists are located in the area which they work in. If for any reason you wish to make an official complaint relating specifically to the salon this should be completed in writing and a hard copy addressed and posted to Angela Croall, Angels hairdressing, 3-5 High Street, Sheerness, Kent, ME12 1NY. All complaints should be forwarded within 28 days of your original appointment as any complaints received after this time will not be able to be looked into.
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Last update: 18 April 2018